SPAXS NAIL BAR INC. CANCELLATION POLICY
We understand that sometimes unforeseen circumstances may arise, leading to the need for appointment cancellations. We strive to accommodate our client’s needs while also ensuring fairness to our staff and other customers. Therefore, we have established the following cancellation policy:
APPOINTMENT CANCELLATION:
IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, WE KINDLY REQUEST THAT YOU PROVIDE US WITH AT LEAST 24 HOURS’ NOTICE. THIS ALLOWS US ENOUGH TIME TO OFFER THE VACANT SLOT TO ANOTHER CLIENT WHO MAY BE ON OUR WAITING LIST.
LATE CANCELLATIONS:
CANCELLATIONS MADE LESS THAN 24 HOURS BEFORE THE SCHEDULED APPOINTMENT TIME WILL BE CONSIDERED LATE CANCELLATIONS. IN SUCH CASES, WE RESERVE THE RIGHT TO CHARGE $25 OF THE TOTAL SERVICE COST FOR YOUR NEXT APPOINTMENT. IF YOU CANCEL 2 TIMES, WE CHARGE A 50 % FEE OF THE TOTAL SERVICE COST FOR YOUR NEXT APPOINTMENT. IF YOU CANCEL MORE THAN 3 TIMES WE CHARGE A 100% FEE OF THE SERVICE COST FOR YOUR NEXT APPOINTMENT.
NO-SHOWS:
IF YOU FAIL TO SHOW UP FOR YOUR APPOINTMENT WITHOUT ANY PRIOR NOTICE, WE CONSIDER IT A “NO-SHOW.” IN SUCH INSTANCES, WE RESERVE THE RIGHT TO CHARGE A CANCELLATION FEE OF 100% OF THE TOTAL SERVICE COST.
EMERGENCIES AND EXCEPTIONS:
WE UNDERSTAND THAT EMERGENCIES CAN HAPPEN, AND WE ARE SYMPATHETIC TO SUCH SITUATIONS. IF YOU FIND YOURSELF IN AN UNFORESEEN CIRCUMSTANCE THAT PREVENTS YOU FROM ATTENDING YOUR APPOINTMENT, PLEASE CONTACT US AS SOON AS POSSIBLE TO DISCUSS THE SITUATION. WE WILL DO OUR BEST TO ACCOMMODATE YOU AND FIND A FAIR SOLUTION.
RESCHEDULING:
IF YOU WISH TO RESCHEDULE YOUR APPOINTMENT, WE ENCOURAGE YOU TO INFORM US AT LEAST 24 HOURS IN ADVANCE. WE WILL MAKE EVERY EFFORT TO FIND AN ALTERNATIVE APPOINTMENT TIME THAT SUITS YOUR NEEDS.
Please note that the cancellation fees are in place to compensate our nail technicians for their time and effort, as well as to cover any potential loss of business due to a late cancellation or no-show. We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or concerns regarding our cancellation policy, please feel free to reach out to our salon staff. We are here to assist you and ensure your experience with us is enjoyable and convenient.